Secretary General - Alasdair Warwood
Alasdair Warwood has been involved with consumer credit matters since 1977 and with data protection matters since 1983. Since 1998 he has run his own consumer credit and data protection consultancy business in which capacity he has provided consultancy and training services to a range of blue chip companies in the public and private sectors. He was appointed, via Credit Professionals Ltd., to undertake the audits of DEMSA members as part of their vetting to achieve OFT Code approval. Amongst his current briefs he acts as an independent compliance consultant and external compliance auditor to Pentagon (UK) Ltd.
Since 2003 he has published monthly briefings on legal and regulatory changes in the UK and Europe which would have a practical impact on clients in the consumer and business credit, insurance, telecomms and marketing industries. For a number of years he was also an external auditor for CIFAS - the UK’s fraud prevention service.
From 2005 - 2008 he was also the Secretary of the UK Data Protection Forum. He is also the author of the second edition of the British Standards Institution’s “Guide to the Practical Implementation of the Data Protection Act 1998” and is a member of the BSI’s DP/FoI Editorial Board.
He is a member of the Information Rights Tribunal
He was formerly Director, Consumer and Legal Affairs at Experian, Europe’s largest credit reference agency. His responsibilities included the development and management of the consumer database, new product development, data protection compliance and the policy management of the Consumer Help Service dealing with 750,000 subject access request a year. He was also deeply involved in the planning and implementation of the Data Protection Tribunal Ruling on the use of Third Party Data.
From 1991-96 he was also Secretary General of ACCIS - the European Association of Credit Reference Agencies and an Alternate Director of Registry Trust - responsible for managing the Registry of County Court Judgments.
Prior to that he was Assistant Secretary at the then Finance Houses Association and, simultaneously the Equipment Leasing Association (now merged as the Finance and Leasing Association) where he was responsible for government relations, consumer credit, data protection, statistical surveys and events organisation. He was also responsible for encouraging the development of data sharing, for establishing the Rules of Reciprocity governing data use within the financial services sector and, as co-author of the Guide to Credit Scoring, for encouraging the use of credit scoring in the UK. During that time he was also Secretary of the Credit Industry Forum on Data Protection.
Between 1994 and 1998 he also held the positions of Secretary then Chairman, ICM - Sussex and Surrey and was a Fellow of the Institute before retiring from it.
Educated largely in Scotland he holds a Master’s degree in economics and philosophy from Aberdeen University.
Founding Member - 
Pentagon (UK) Limited trades as EuroDebt Financial Services and has two separately licensed subsidiaries also offering specialist services to indebted consumers. These are Atlantic Finance (UK) Limited, trading as Atlantic Financial Management, and MoneySave Financial Solutions Limited.
All Group companies offer all-round debt advice and a range of debt solutions for individuals facing financial difficulties. The different companies are designed to provide a range of choice for consumers, depending on their circumstances and how they would like to receive advice and on-going support (e.g. face-to-face, over the telephone).
All companies offer a full range of debt solutions, including Debt Management Plans (DMPs), Individual Voluntary Arrangements (IVAs), Protected Trust Deeds (Scotland) and Bankruptcy Assistance services.
Kevin Still is the appointed representative from the Pentagon Group. Kevin is a member of the Institute of Credit Management and has had a 26-year career in the credit and debt management industries, holding a number of executive position and strategic consultancy roles.
Founding Member - Melanie Giles
Melanie Giles is the Insolvency Practitioner and leading force behind three successful insolvency and business recovery businesses, providing a wide range of debt solutions operating across the UK. Melanie’s personal mission is to identify and meet the needs of consumers in financial difficulty, with the main aim of providing a more efficient and cost effective solution to stakeholders and clients alike, in line with moving changes in legislation and lender focus. Within Philip Gill & Co, her national business support and turnaround practice, Melanie successfully rescues a number of struggling SME businesses each year, enabling the preservation of employment, customer base and local enterprise.
Since qualifying as an Insolvency Practitioner in 1996, Melanie initially worked primarily on corporate insolvency but became more involved in personal insolvency from 1999 onwards. Melanie decided to set up her own firms in 2002 in order to return to dealing with individual clients at a grass roots level, which she has continued to do as her operations have expanded - still retaining that very personal “hands on” approach.
Melanie enjoys a high degree of respect from the main stakeholder and lending industry, and is successful at getting over 98% of the IVA proposals she presents accepted at creditor meeting, with a high success rate of eventually returning the dividend levels originally pledged. These statistics are largely unrivalled amongst other firms which operate at similar volume levels. Melanie’s vision to create a specialist firm tailored to the needs of consumer debtors, has now resulted in an operation which treats clients as individuals, produces fully researched and validated proposals in line with current industry protocol, and delivers results to creditors who have chosen to support the accepted solution.
Melanie gives freely of her spare time to act as a forum expert on a number of leading consumer websites, and is known for delivering no-nonsense support and technical advice about a wide variety of debt related matters. She is frequently engaged in the media as an expert spokesperson with regard to debt related issues, is regularly invited to speak at debt related conferences, and often writes articles for trade and industry journals about current consumer debt related issues.
Melanie is married and lives in the Vale of Glamorgan. When not working, Melanie is a keen skier and scuba-diver, and having dual nationality she comfortably supports the Welsh rugby team alongside her passionate interest in English cricket.
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